Our 24-hour Cancellation Policy
This policy is in place out of respect for our therapists and clients.
Cancellations with less than 24 hours’ notice are difficult to fill. By giving last-minute notice or no notice at all, you prevent someone else from being able to book an appointment in that time slot. If you miss, change or cancel an appointment giving less than 24 hours’ notice, you will be charged 100% of the regular fee.
Should you wish to reschedule or cancel an appointment please call W6 Physiotherapy on 020 8748 9006 or send an email to firstname.lastname@example.org, giving 24 hours’ notice to avoid a late cancellation fee. If we are not available to take your call please leave a message on the answering machine.
Please note: most private medical insurers do not cover late cancellation fees incurred by their members, and clients will be liable for these.
Last updated: 15/01/2019