Summary of W6 Physiotherapy Privacy Policy

Effective Date: 05/05/2025
Review Date: 30/04/2026

W6 Physiotherapy is committed to safeguarding the privacy and security of personal data in compliance with the Data Protection Act 2018 and the UK GDPR. By using our services or website, you agree to the terms outlined in this policy.

1. Who We Are

W6 Physiotherapy Limited (Company No. 08656000) operates under the trading name W6 Physiotherapy. Our registered office is located at Nazareth House, 169-175 Hammersmith Road, London, W6 8DB. The Data Protection Officer is Jakub Bienczak, and inquiries can be directed to info@w6physiotherapy.co.uk or jbienczak@w6physiotherapy.co.uk.

2. Information We Collect

We collect personal and medical information, including:

  • Personal details (name, contact, date of birth, address, etc.)
  • Medical history, treatment details, and health insurance information
  • Information via cookies for website analytics

3. Purpose of Data Collection

We use the collected data to:

  • Book appointments and manage treatments
  • Process payments and insurance claims
  • Communicate with you about treatment progress and health updates

4. Storage and Access

  • Paper records are securely stored in a locked filing cabinet.
  • Digital records are stored with secure software (Private Practice Software by Rushcliff Ltd), compliant with GDPR and protected by encryption and firewalls.

5. Sharing Your Information

We may share your information with:

  • External healthcare providers for continued care,
  • Solicitors upon written consent for medico-legal purposes,
  • Insurance providers for treatment authorization and claims processing,
  • Third-party services for administrative purposes (e.g., Healthcode, Egress),
  • We ensure that data sharing complies with GDPR and is limited to legitimate purposes.

6. Data Security

We take reasonable steps to protect your data but cannot guarantee 100% security, especially for data transmitted via the internet. In the event of a breach, we will notify the ICO within 72 hours.

7. Your Rights

You have the following rights concerning your data:

  • Access: Request a copy of your data
  • Rectification: Correct inaccurate information
  • Erasure: Request data deletion (subject to legal requirements)
  • Restriction: Limit data processing
  • Objection: Object to specific uses of your data
  • Portability: Request your data in a machine-readable format

8. Complaints

If you are dissatisfied with our data handling practices, you can contact Jakub Bienczak at the provided email addresses. If unresolved, you may escalate the matter to the Information Commissioner’s Office (ICO).

9. Changes to This Policy

We may update this policy periodically to reflect changes in our services or legal requirements. You will be notified of significant updates.

Contact Information:

For inquiries or requests regarding your personal data, contact:

This policy is designed to ensure that your personal data is processed securely and in compliance with UK data protection laws.